frequently asked questions
Customer service management.
What services does MT&B House provide?
MT&B House specializes in premium tyres, alloy rims, auto parts, and car accessories. We offer expert guidance to help you choose the right products for your vehicle and ensure safe, smooth performance on every road.
Can I buy multiple tyres or parts at once?
Yes, you can purchase any number of tyres or car parts in a single order. Simply add the items to your cart, and our system will automatically calculate availability, pricing, and delivery details.
What is your refund policy?
Refunds are available for unused and unopened products within the specified return window. Items must be in original packaging and in resellable condition. Refunds are processed after product inspection.
What is your exchange policy?
We offer exchanges if you receive the wrong size, wrong model, or a defective product. The exchanged item must be unused and returned with all original packing. Our team will assist you with the process.
Are promotional or giveaway products available?
MT&B House occasionally offers special promotional products or giveaways. These offers depend on availability and ongoing campaigns, and details are announced on our website and social media pages.
Do you offer returns for customer orders?
Yes, returns are accepted for products that meet our return guidelines. The item must be unused, undamaged, and returned within the allowed timeframe. Our support team will guide you through each step.
Can I exchange a tyre if it doesn’t fit?
Absolutely. If the tyre size or model does not match your vehicle’s requirements, we will help you exchange it, provided the tyre has not been installed or driven on. Contact support for assistance.
How can I order multiple items together?
You can place a bulk order by adding all required items to your cart. Our system supports multi-item checkout, and you will receive a single invoice for all selected products.
Are giveaway or promotional items available?
Promotional items, discounts, and giveaways may be offered during special sales or events. Keep an eye on our social media and website banners for updates on active offers.
What brands and products do you offer?
MT&B House provides a wide selection of trusted brands in tyres, rims, brake parts, filters, lubricants, and car accessories. Each product is selected for quality, reliability, and long-term performance.
